Conditions
1.
The instructor shall make his services as an instructor available to
the pupil for the sole purpose of giving the pupil driving tuition at
the rate per lesson from time to time agreed.
2. The instructor shall have the right to substitute another suitable
instructor for the purposes of giving all or any of the lessons if the
instructor is not available for any reason whatsoever.
3. In the event that the instructor is unable to substitute another
instructor for a specific appointment, or in the event of mechanical
breakdown or other cause, the instructor reserves the right to
rearrange the lesson to a time convenient to both parties.
4. The instructor will carry motor insurance covering the pupil whilst
driving the tuition vehicle* when accompanied by an instructor or a DSA
examiner.
* Where the client provides the vehicle, the client is responsible for
providing adequate insurance cover for third party liability, training
and test purposes.
5. The lesson shall be paid at the time of lesson being booked.
6. If the pupil fails to give the instructor a minimum of 24 hours notice cancelling any lessons,
the pupil shall be liable for the lesson fee in respect of such lesson.
All lessons must be paid in full at time of booking at least one lesson
in advance.
7. The pupil agrees that they are duly licensed to drive the tuition
vehicle. The pupil must inform the instructor immediately should their
entitlement to drive change.
8. All driving test car hire fees must be paid 2 weeks in advance to
reserve the car. In the event of a test being cancelled by the DSA the
pupil must claim compensation for any loss directly from the DSA.
No part of this agreement affects the statutory rights of the customer.
ADI code of conduct
Personal Conduct
The instructor will at all times behave in a professional manner
towards clients. Clients will be treated with respect and consideration. The
instructor will try to avoid physical contact with the client except in an
emergency or in the normal course of greeting. Whilst reserving the right to
decide against giving tuition, the instructor will not act in any way which
contravenes legislation on discrimination.
Business dealings
The instructor will safeguard and account for any monies paid in
advance by the client in respect of driving lessons, test fees or for any other
purpose and will make the details available on request. The instructor should
provide clients with a written copy of there terms of business to include:
- Legal indemnity of the school/instructor with full address and telephone
number at which the instructor or there representative can be contacted.
- The price and duration of lessons.
- The price and conditions for use of the school car for the practical driving
test.
- The terms under which cancellation by either party may
take.
Procedure for complaints.
The instructor should check a client's entitlement to drive the
vehicle and there ability to read a number plate at the statutory distance on
the first lesson. When presenting a client for the practical driving test the
instructor should check that the client has all the necessary documentation to
enable them to take the test and that the vehicle is roadworthy. Instructors
will advise clients when to apply for the theory and practical driving tests,
taking into account local waiting times and forecast of the clients' potential
for achieving the driving test pass standard. The instructor will not cancel or
rearrange the driving test without the clients agreement. In the event of the
instructors decision to withhold the use of the school car for the driving test
, sufficient notice should be given to the client to avoid the loss of the DSA
test fee. The instructor should at all times, to the best of his/her ability,
endeavour to teach the client the correct driving skills according to DSA's
recommended syllabus.
Advertising
Advertising of driving tuition shall be honest; claims made
shall be capable of verification and comply with the codes of practice set down
by the advertising standards authority . Advertising that refers to clients pass
rates should not be open to misinterpretation and the basis for which the
calculation is made should be made clear.
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